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LS 102 Course Materials

Introduction to Information Research

Online Communication Guidelines

Online Communication Guidelines

Southeastern recognizes email as one of the official forms of communication at the University and provides students with an email account. Students are expected to check the Southeastern email account for communications from faculty and University offices.  See the Southeastern Email Policy for further information.

Discussion boards, accessed through either Blackboard or Moodle, are also important forms of academic communication.

Regarding both email and discussion boards, please read the following:

  • Make certain that you sign your name to any email you send as your instructors do not know you by your W number. Southeastern WebMail uses W numbers as the “Sender” so it is very important to sign your name to your emails.  
  • Take care with addressing email. Proof-read email and discussion board posts before sending for clarity and accuracy.
  • Email and discussion board posts should have a subject header that reflects the content of the message.
  • If you are forwarding or re-posting a message, don't change the original wording. Be careful about forwarding email sent to you by another as it may contain personal information.
  • If you are replying to a message, quote only the relevant parts.
  • Keep in mind the busy schedules of others by allowing time for email and discussion board responses.
  • Avoid UPPER CASE typing in emails or discussion boards because UPPER CASE LOOKS AS IF YOU'RE SHOUTING. Use an asterisk (*) immediately before and after the words you want to emphasize.
  • Do not send abusive or heated messages (flames) and ignore a flame if you receive one. Avoid sarcasm in email and discussion boards as it is often misunderstood in an online environment.
  • Remember the Internet is a global community where the values and perspectives of other cultures may be different from your own. Be tolerant and avoid slang or phrases that may not be understood by the person reading the email or post.

·         Don't assume any Internet communication is completely secure. "Never put in a mail message anything you would not put on a postcard." Likewise, independently verify any suspect mail, as addresses can be forged. 

Adapted by Penny Hecker 6 August 2012 from: Blackboard. A Guide to 'Netiquette. The Center for Faculty Excellence, Southeastern Louisiana University. <>